If you have a question, just ask. We do not redirect you to the terms and conditions or ask you to fill in a ticket before anyone has even seen your message. Every query goes to a real person, not an automated system that throws FAQ links at you. We are here seven days a week with no exceptions for time of day.
Live chat
The chat icon is in the bottom right corner of the page. Click it, type your question and wait no more than two minutes. It works the same at three in the morning as it does on a Wednesday afternoon. Best used for urgent matters: something is wrong with your account, a withdrawal is stuck, a bonus has not been credited.
Write to [email protected] when your issue requires an attachment, a screenshot or a longer description of the situation. We reply within a few hours, not a few days. For questions about a specific transaction, include the reference number and date straight away as it cuts the back-and-forth in half and gets things resolved faster.
Office address
The Betti Casino office is located at 107-111 Fleet St, London EC4A 2AB. Postal correspondence goes to the same address. If you would like to visit in person, let us know in advance via chat or email. A map is provided below.
Contact form